Find all Bloom Physio Policies Below

Cancellation Policy

At Bloom Physio, we value your time and ours. To provide the best care for all clients, please note the following cancellation terms:

- Cancellations with less than 24 hours’ notice: The full session fee will be charged.

- Rebooking immediately: If you rebook your session straight away, a reduced fee of 50% of the session cost will apply for the late cancellation.

- No-shows (non-attendance without notice): The full session fee will be charged.

We appreciate your understanding — this policy allows us to offer appointments to other clients on our waiting list.

Thank you for respecting our cancellation policy so we can continue to support all of our clients effectively.

Privacy Policy

1. What Information We Collect

• Contact details (name, address, phone number, email)
• Date of birth and relevant demographic information
• Health and medical history, including physiotherapy and Pilates information • Payment and billing details
• Notes from consultations and treatment sessions

2. How We Use Your Information

• Provide physiotherapy and Pilates services
• Manage bookings, payments, and communication
• Keep clinical records as required by law and professional standards
• Contact you with appointment reminders or service updates (with your consent) • Improve our services and manage our business operations

3. Legal Basis for Processing

• Contract: to provide treatment and manage your bookings
• Consent: where you opt in for newsletters or marketing
• Legal obligation: to keep medical records and comply with HCPC/CSP requirements • Legitimate interest: to ensure the safe and effective running of our clinic

4. Data Storage and Security

• Records are stored securely in our practice management software (Cliniko), which is GDPR compliant.
• Payments are handled via Stripe, which uses industry-standard encryption.
• Paper records (if used) are kept securely and disposed of confidentially.

5. Sharing Your Information

• We will never sell or share your personal data. Your information may be shared only when:
• Required by law
• With other healthcare providers (with your consent)

• With third-party software providers (e.g., Cliniko, Stripe) who process data securely on our behalf

6. Data Retention

• Adult physiotherapy records are kept for a minimum of 8 years after the last appointment. • Records for children are kept until the child’s 25th birthday (or 26th if seen after their 17th birthday).
• After these periods, records will be securely destroyed.

7. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Restrict or object to processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO if you are unhappy with how your data is handled

8. Contact Us

• If you have any questions about this policy or how your data is used, please contact: Bloom Physio