Find all Stanford Pilates Policies Below

Privacy Policy

Welcome to our Privacy Policy.

Stanford Pilates Studio respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website or interact with us, and it tells you about your privacy rights and how the law protects you.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy gives you information on how we collect and process your personal data through your use of our website and your interactions with Stanford Pilates Studio. This includes any data you provide when you:

  • Book classes or services

  • Purchase memberships or class passes

  • Sign up to our mailing list

  • Contact us via our website or email

Our website and services are not specifically intended for children, however we may process limited personal data relating to parents or guardians when booking services.

It is important that you read this Privacy Policy alongside any other privacy notices we may provide when collecting or processing personal data, so that you are fully aware of how and why we use your data.

CONTROLLER

Stanford Pilates Studio is the controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).

CONTACT DETAILS

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Business name: Stanford Pilates Studio

Contact name: Charlotte Stanford

Email address: charlotte@stanfordpilates.co.uk

Studio address: 1 Free School Lane, Lincoln, LN2 1EY, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us first.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal data changes.

THIRD-PARTY LINKS

Our website may include links to third-party websites, plug-ins or applications. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer the following types of personal data:

  • Identity Data: first name and last name

  • Contact Data: email address, phone number, billing address

  • Financial Data: payment card details (processed securely via third-party providers)

  • Transaction Data: details of payments, bookings and services purchased

  • Technical Data: IP address, browser type and version, device information

  • Usage Data: information about how you use our website and services

  • Marketing and Communications Data: your preferences in receiving marketing communications

We do not collect any special category data (such as health data, ethnicity, religious beliefs, or biometric data).

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data to provide our services and you fail to provide that data, we may not be able to deliver the service or booking.

3. HOW YOUR PERSONAL DATA IS COLLECTED

We collect personal data through:

Direct interactions: when you book classes, contact us, sign up to emails or make payments

Automated technologies: through cookies and similar technologies when you use our website

Third parties: where relevant, through trusted service providers

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to do so. Most commonly, we use your data to:

  • Manage class bookings and memberships

  • Process payments

  • Communicate with you about your bookings or services

  • Send marketing emails (where you have opted in)

  • Improve our website and services

  • Comply with legal and accounting obligations

  • The lawful bases we rely on include:

  • Performance of a contract

  • Consent

  • Legitimate interests

  • Legal obligations

MARKETING

You will only receive marketing communications from us if you have opted in or are an existing customer and have not opted out.

You can unsubscribe at any time by using the link in our emails or by contacting us at charlotte@stanfordpilates.co.uk.

COOKIES

Our website uses cookies to improve your browsing experience. You can control cookies through your browser settings. Further details can be provided on request.

5. DISCLOSURES OF YOUR PERSONAL DATA

We only share your personal data with trusted third parties where necessary to run our business:

  • Mailchimp – email marketing and subscriber management

  • LegitFit – class bookings and membership management

  • Stripe – payment processing

  • Squarespace – website hosting and management

    These third parties are required to respect the security of your personal data and process it in accordance with the law.

6. INTERNATIONAL TRANSFERS

Some of our service providers may be based outside the UK or EEA. Where this is the case, we ensure appropriate safeguards are in place to protect your personal data.

7. DATA SECURITY

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

8. DATA RETENTION

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting and reporting requirements.

By law, we must keep certain basic customer information for six (6) years for tax purposes.

9. YOUR LEGAL RIGHTS

You have rights under data protection laws, including the right to:

  • Request access to your personal data

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your personal data

  • Withdraw consent at any time

To exercise any of these rights, please contact us at charlotte@stanfordpilates.co.uk.

We aim to respond to all legitimate requests within one month.

Terms of Sale

These Terms of Sale apply to all class bookings, memberships, and services provided by Stanford Pilates Studio . By booking a class or purchasing a service, you agree to the terms below.

1. Bookings & Payments

All classes, memberships, and packages must be paid for in advance via our booking system (LegitFit). Prices are listed at the time of booking.

2. Cancellations & Refunds

Cancellations of classes made at least 24 hours before the event will be automatically refunded. Cancellations made within 1 hour of the booking result in a £1 charge. Memberships are non-transferable.

3. Health & Safety

You confirm that you are medically fit to participate in Pilates. You must inform your instructor of any injuries, medical conditions, or pregnancy before attending class. Participation is at your own risk.

4. Studio Conduct

We reserve the right to refuse entry or participation if behaviour is unsafe, disruptive, or inappropriate.

5. Changes & Cancellations by Us

We may cancel or reschedule classes due to unforeseen circumstances. In this case, you will be offered an alternative class or full refund.

6. Liability

To the fullest extent permitted by law, Stanford Pilates Studio is not liable for loss, injury, or damage incurred while attending classes, except where caused by our negligence.

7. Consumer Rights

Nothing in these terms affects your statutory rights under UK consumer law.

8. Contact

For any questions about these Terms of Sale, please contact Stanford Pilates Studio directly.

Cookie Policy

This Cookie Policy explains how Stanford Pilates Studio uses cookies and similar technologies on our website.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, improve user experience, and provide information about how the site is used.

How we use cookies

Our Squarespace website may use the following types of cookies:

  • Essential cookies – required for the website to function correctly.

  • Analytics cookies – help us understand how visitors use our website so we can improve it.

  • Functional cookies – remember your preferences and settings.

We do not use cookies to personally identify you.

Managing cookies

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

Where required, we use a cookie banner to request your consent for non-essential cookies.